Air Canada, Air Canada Jazz and West Jet have implemented a “one person, one fare” policy, whereby the attendant travels free of charge. This policy applies to flights within Canada. Please note that all applicable taxes remain payable. This policy applies to people with a disability who require an attendant to meet their personal and safety needs during a flight, or who require an additional seat for themselves.
Air Canada, information: Medical Assistance Desk, by phone at 1-800-667-4732 or click here www.aircanada.com/ca/en/aco/home/plan/medical-mobility/travel-with-an-attendant.html. This page lists links to other related disability topics.
West Jet, information: West Jet Sales Centre, by phone at 1-866-693-7853 (ask for the Special Care Team Desk) or click here www.westjet.com/en-ca/travel-info/special-needs/index
Air Transat: This carrier offers a 50% discounted rate for the escort. For more information, see Special needs section on the Internet. This discount is only available on flights to and from the US. Your travel agent must send a request to email@example.com
For more information about travelling with a companion, please click https://www.airtransat.com/en-CA/travel-information/special-services/accessibility-special-needs-and-medical-equipment or call them at 1-888-222-2592 , TTY: 1-800-669-5575
Montreal Trudeau Airport offers several adapted services for the hearing impaired, people with limited mobility or in wheelchairs, and vision impaired. For more information on these services, please visit www.admtl.com/en/guide/adapted-services
Pierre Elliot Trudeau Airport also has a Premium Kids program, which is a day for children with autism or functional limitations and their families to familiarize themselves with the airport.
For information contact: EnPremiere@admtl.com
Intercity Bus Travel
If your child is aged eight or older and has a permanent disability and requires assistance for intercity bus travel, he or she is entitled to the Quebec Bus Service Attendant Card. This card allows the accompanying person to travel for free across the entire intercity network. To apply for the card, call 1-844-476-8181
Some greyhound buses are available with wheelchair ramps to give access to people with reduced mobility. Users of mobility scooters that can climb the bus's stairs unaided may store their scooter in the luggage hold at no extra charge. Mobility impaired customers must contact the Travel Assist Office, 1- 800-752-4841 at least 48 hours prior to travel in order to confirm that the required services will be available. In some circumstances, Greyhound provides a personal care attendant for people with disabilities travelling alone. A letter from a health professional is required in order to reserve this service. Guide dogs and other service animals are permitted onboard the bus.
If your child has a visual or intellectual impairment, he or she is entitled to the STM attendant card, which gives the person accompanying him or her free bus and metro access. Please contact your paratransit organization for more information.
In certain circumstances, VIA Rail offers free travel to one companion accompanying a person with disabilities. The special needs traveller must present, for each trip, a valid card from a recognized association or institution for persons with disabilities (CNIB, Easter Seals, Epilepsy Canada, The War Amps, MAB-MACKAY Rehabilitation Centre), or a recent letter dated within the last nine months (unless the letter states that the condition is permanent) and signed by a physician. For more information: 1- 888-842-7245. For complete information click www.viarail.ca/en/travel-info/special-needs.